Shipping Information
Holiday Notice: We are away until 10th July. Orders placed during this time will be processed and dispatched after we return. Thank you for your patience.
⏱ Processing Time
All items are handmade to order. Processing time is 1–3 business days (unless stated otherwise in the shop announcement). If you need your item sooner, please contact us before ordering and we'll do our best to help.
🚚 UK Shipping
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Royal Mail 48 (Standard) — Aims to deliver within 2 business days. Tracking included.
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Royal Mail 24 (Express) — Aims to deliver next working day. Full tracking included. Next-day delivery is not guaranteed.
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Royal Mail Special Delivery (Guaranteed) — Next-day guaranteed delivery. Please contact us before selecting this option.
🌍 International Shipping
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International Standard — Includes tracking and/or signature on delivery (country dependent).
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International Tracked — Full end-to-end tracking, signature on delivery, and online delivery confirmation (country dependent).
↩️ Returns & Exchanges
For full details on our returns and exchanges policy, please visit our dedicated Refunds & Exchanges page.
💬 Questions?
Email us at sales@jewellerybyzm.co.uk or visit our Contact page.
