We want our customers to be completely satisfied with their jewellery. For this reason, we gladly accept returns and exchanges. If you would like to return your jewellery for any reason, you may do so within 30 days for a full refund or exchange.
To initiate a return, please contact us within 30 days of receiving your order and include the reason for the return.
To return an item, it must be unused and in its original packaging. Buyers are responsible for the cost of return shipping. Once we receive your returned item, we will process your refund.
Please note that the following items cannot be returned or exchanged:
- Custom or personalized orders
- Earrings (for health and hygiene reasons)
If an item is not returned in its original condition, the buyer will be responsible for any loss in value.